Shipping & Returns
Shipping
- We ship all across the Netherlands and are now shipping to major EU countries, UK, Ireland and US
- International parcels are sent as a registered parcel, with a track and trace and insured for upto €500
- For large orders, please get in touch using the contact form.
- Orders are shipped within 5 business days via Post NL. Once shipped you will receive an email notification with the tracking id. If you haven’t received shipping information within 10 days, please reach out to us via the contact form.
- NOTE: All custom charges and taxes are to be paid by the customer for international orders.
- Shipping charges for the Netherlands:
| Parcels up to 10 kg | € 8.00 |
| Parcels up to 23 kg | € 15 |
- International shipping charges:
|
|
0-2 kg |
2-5 kg |
5-10 kg |
10-20 kg |
20-23 kg |
|
Belgium |
€18.00 |
€25.00 |
€30.00 |
€40.00 |
€51.00 |
|
Austria |
€19.00 |
€26.00 |
€31.00 |
€41.00 |
€52.00 |
| Portugal Denmark |
€20.00 | €26.00 | €32.00 | €42.00 |
€57.00 |
| Poland | €22.00 | €28.00 | €34.00 | €44.00 |
€59.00 |
| United Kingdom | €25.00 | €31.00 | €38.00 | €47.00 |
- |
| Ireland Czech Republic Sweden |
€25.00 | €31.00 | €38.00 | €47.00 |
€62.50 |
| Finland Croatia |
€26.00 | €32.00 | €39.00 | €48.00 |
€64.00 |
| Greece | €26.00 | €33.00 | €43.00 | €70.00 |
€90.00 |
| Iceland | €26.00 | €33.00 | €43.00 | €70.00 |
- |
| Switzerland Norway |
€31.00 | €37.00 | €47.00 | €67.00 |
- |
| Romania | €31.00 | €37.00 | €47.00 | €51.00 |
€65.50 |
| United States | €39.00 | €59.00 | €94.00 | €171.00 |
- |
Returns
- European Union 14 day cooling-off period: You have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, send us an email to info@kratiagarwal.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Netherlands, shipping your goods may take longer than expected. You can always contact us for any return questions via the contact form or email
- Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like any customised item. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
- Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.